Reinforcing Your Dreams
sales@fiberlay.com    800-942-0660    

Privacy & Policy

Frequently Asked Questions (FAQ).
   
#1 How do I complete payment?
  In order to checkout and complete payment you must be registered and logged in to the website. Only then will the "Check Out" button appear to complete the order.
   
#2 How do I login?
  Customers login by clicking the "Login" button located under the main navigation bar, in the top right of the page.
   
#3 What information do I use to login?
  If you have never logged into your account before, you can use your customer number and your zip code. If you do not have an account with us, you will need to register on the website.
   
#4 How does a customer see their profile page?
  Once logged in they can click on either their username located at the Welcome message, or navigate to "My Account / My Profile", to open their customer account profile.
   
#5 How does a customer update their password?
  In the customer profile you can enter a new password and update your email address. The customer profile is where you can view the status of your account.
   
#6 How do I view my discount pricing?
  You will only be able to view your discount pricing after you have logged in.
   
#7 I do not see my invoices?
  Not everyone is able to view their open invoices yet. We are working on resolving this issue.
   
#8 Is PayPal your only method of payment?
  PayPal is our only online method of payment. However, if you phone in or email your order, we can make arrangements for payment via credit card or check.
   
#9 Do I have to have a PayPal account to make payment?
  No, you are not required to have a PayPal account to complete payment. PayPal also allows you to pay with credit card with out creating an account with them.
   
#10 The fiberlay.com website is not appearing correctly, I can't access the menus?
  The fiberlay.com website requires browser versions Internet Explorer 9+, Chrome 22+, or Firefox 16+. Javascript should also be enabled.
   
   
Technical Support
Questions and issues pertaining to the web orders, invoicing, account information, and the use and application of products purchased from Fiberlay, a support ticket can be opened here for the quickest reply. If you wish to contact via phone you can call 800-942-0660 Monday-Friday 8:00 AM to 5:00 PM Pacific Time Zone. Product detail information is available during regular business hours and includes information on the use and application of products and safety precautions necessary for products. Every effort is made to stay abreast of products, industry standards and practices; however, Fiberlay, Inc. does not assume liability for operator error.
 
Return Policy
Returns will be accepted within 30 days of purchase. Special orders, closeouts or cut goods are not returnable. Full rolls may be returned. Fiberlay reserves the right to impose a 10% restocking charge (minimum $5.00) on returned orders. Returns paid by credit card will be credited to the customers credit card (less restocking charge). Contact customer service at 800-942-0660, or create a support ticket.
 
Quantity and Bulk Purchases
Products on the Fiberlay site are sold per each, per pound, or per yard. If the quantity purchased is unclear a sales representative will try to contact you for clarification. If you wish to make a large quantity or bulk purchase, the order can be initiated online or you may order directly over the phone. Please contact customer service at 800-942-0660, or create a support ticket.
 
Limited Warranty and Liability
Fiberlay, Inc. (hereinafter referred to as “Seller”) sells goods that have been repackaged by Fiberlay, using a Fiberlay label, or are within original manufacturer packaging. In either case, the following applies: Limited Warranty and Remedy: Seller warrants to buyer, for a period of 90 days from the date of manufacture, that goods delivered herein are free from defects in materials and workmanship. If, during such period, Buyer promptly notifies Seller in writing of any breach of such warranty and complies with any applicable warranty procedures of seller, Seller shall replace any defective goods or refund the price of the goods that gives rise to the claim. Seller shall make no allowances for repairs or alterations made by Buyer, unless made with Seller’s prior written consent. The foregoing shall represent the sole and exclusive remedy of the buyer and the full liability of the Seller for any breach of warranty. The foregoing is exclusive and in lieu of all other warranties, whether written or implied, including any warranty of performance, merchantability, or fitness for purpose, and supersedes and excludes any oral warranties or representations, or written warranties or representations not expressly designated in writing as “Warranty” or “Guarantee” of seller, made or implied in any manual, literature, advertisement, brochure or other materials.
 
Limitation of Seller’s Liability
Seller’s liability on any claim of any kind, including negligence, with respect to the goods covered hereunder, shall, in no case, exceed the price of goods which gives rise to the claim. In no event shall seller be liable for special, incidental, or consequential damages, or for damages in the nature of penalties.
 
Limitations of Actions
Any action for any loss or damage with respect to the goods covered hereunder must be commenced by Buyer within one year after Buyer’s cause of action has occurred.
 
Material Safety Data (MSDS)
There is a link to the product’s MSDS with each product’s detail on the website. In the event the MSDS is not on the website for a specific product and information is needed, CHEMTREC may be contacted at 1-800-424-9300 or Fiberlay may be contacted directly. When calling, please identify the manufacturer name, product name, and product number.
 
Privacy and Security
When ordering, registration on the website is required. The registration form requires your name, e-mail address, phone number, and mailing address to ensure proper delivery. All payments are processed via PayPal. A PayPal account is not required but ensures proper delivery and prompt payment. No credit card information is stored on Fiberlay servers. All credit card info is processed and store with PayPal secure payments. This Fiberlay website and all other internet entities owned by Fiberlay are independent of PayPal and their services. PayPal issues and PayPal account management are the responsiblity of the Buyer. All the information requested is kept private and confidential.

We do not sell, trade, or rent your personal information to others. This information is for our private records only.

By using our Web site, you consent to the collection and use of this information by Fiberlay. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.
 
Legal Notice
This legal notice applies to all proprietary material available through this internet site and any domain owned by Fiberlay, Inc., hereinafter referred to as "this Site".
 
Intellectual Property:
Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video, within this Site, are the trademarks, service marks, tradenames, copyrights or other property of Fiberlay,Inc.,(intellectual property of Fiberlay, Inc.). All other unregistered and registered trademarks are the property of their respective owners. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the intellectual property of Fiberlay, Inc. displayed on this Site without the written permission of Fiberlay, Inc.
 
Use Of This Site:
Fiberlay, Inc. maintains this Site for your personal information, education, and communication. Please feel free to browse this Site. You may download material displayed on this Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, distribute, modify, transmit, re-use, re-post, or use the content of this Site for public or commercial purposes, including the text, images, audio and video without written permission of Fiberlay, Inc. Changes periodically are made to the information contained in this Site.
 
No Warranties; Limitation Of Liability:
THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Fiberlay, Inc. also assumes no responsibility, and shall not be liable for any such damages to or viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, browsing in this Site or your downloading of any materials, data, text, images, video or audio from this Site or any linked sites.

In no event shall Fiberlay, Inc. or any other party involved creating, producing, maintaining or delivering this site, or any of their affiliates, or the officers, directors, employees, shareholders, or agents of each of them, be liable for any damages of any kind, including without limitation any direct, special, incidental, indirect, exemplary, punitive or consequential damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with the use or performance of, or your browsing in, or your links to other sites from this Site.
 
Unaffiliated Products and Sites:
Descriptions of, or references to, products, publications or sites not owned by Fiberlay, Inc. or its affiliates do not imply endorsement of that product, publication or site. Fiberlay, Inc. has not reviewed all material linked to this Site and is not responsible for the content of any such material. Your linking to any other sites is at your own risk.
 
United States Governing Law:
This Site was developed in the United States of America in accordance with and shall be governed by, and your browsing in and use of this Site shall be deemed acceptable of, the laws of the State of Washington, United States of America. Not withstanding the foregoing, this Site may be viewed internationally and may contain references to products or services not available in all countries. References to a particular product or service, do not imply that Fiberlay, Inc. intends to make such products or services available in such countries.